Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to view your order history.

Ordering By Phone

At this time we do not take any phone orders.  All orders must be processed online or purchases made in the store.

Shipping Policies

Marauder Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 2-3 business days for local addresses.

Return

All refunds/exchanges require the original cash register receipt (or packing slip for mail orders) and a current photo ID.
 TEXTBOOK REFUND DEADLINES
·    AVC Fall & Spring Semesters:  2 weeks after Semester Begins
·    AVC Summer & Intersession:  1 week after Semester Begins
·    Late Start Courses:  1 week after Classes Begin
·    Bakersfield Quarters:  1 week after Class Begins
New books must be in new and clean condition.  Wrapped or boxed class materials must not be unwrapped or opened.  Defective books will be exchanged only – NO REFUNDS!

 NO EXCEPTIONS will be made on the deadlines and conditions stated above, even if on a waiting list, crashing the class or incorrect purchase.
NO REFUNDS on review materials, software, blank-media, course packets and study aids.

Clothing, supplies, backpacks, gifts and non-textbooks are returnable for one week from the date of purchase.  The Item must be in resalable condition –in original packaging, unopened with tags attached.

when Refunds are authorized, cash will be given for cash, ATM and check sales.  No cash refunds on credit card transactions; the actual credit card or credit card # and expiration date must be present for a refund.